Refund and Returns Policy


Once you approve your virtual proof via email from our graphic department  and make payment we will proceed with production. By making payment and approving the digital proof  please be advised that we do not warrant any returns on your customized order due to the quality of the imprint, towel quality or any claims or returns due to size, color of imprint and shrinkage whatsoever. Please keep this in mind as screen-printed and sublimated custom orders may have color and quality differences from one monitor to the next and thus your order may have a variance once received. 

All towels that have 4 or more colors on the artwork (similar to a photograph) will be dye sublimated on 100% polyester material. Artwork with 3 colors or less we are able to only do spot colors and a cotton towel will be provided. For samples please contact our office

All towels after they are printed and go into the drying ovens SHRINK up to 3 inches on rally towels, 4 inches on golf towels, and up 6 inches each side on Beach Towels. The sizes we have listed is our towel prior to putting your custom Screen Print from there natural state. Once you approve your virtual proof and then your towels are printed we do not warrant any returns on your customized order due to the quality of the imprint or the towel or any claims or returns due to size and shrinkage.

It is our desire to guarantee a personalized order of Rally Towels that specifically caters to your vision and promotional goals. Therefore, we cannot accept returns on any customized orders. However, any dissatisfaction with blank towels will be subject to a $35 restocking fee. Once our customer has authorized electronic artwork via email, any demands on printed products will be rejected, and once the towel design has been printed, returns will not be processed with respect to adjustments in printing characteristics or the nature of the towel. Due to these terms, monetary dues are required in full. All applications for plain towels must be submitted to Rally Towels within 24 hours of receiving an invoice; there are absolutely no exceptions. Failure to comply with our requests will eradicate all pleas.

Electronic Artwork

For the most efficient delivery method, we suggest all electronic artwork be sent via email. We request that the email contain your business name and P.O. box. If the digital document is delivered in a format that is incompatible with Rally Towels, clients are responsible for any expenses that accumulate to resolve the issues. If you have further questions, please contact Customer Service.

The electronic artwork is included in the costs. Clients will receive virtual evidence after an order has been settled. If an order is not processed or is rescinded after receipt, clients will incur a $35 artwork fee.

Product safety and compliance

Rally Towels thrives on following safety and compliance guidelines to guarantee a successful, standardized execution of quality Rally Towels for your business. The assurance and goodness of our promotional products are our priority.

At Rally Towels, we dedicate our time and effort to pleasing our clients, and in doing so, it is mandatory that we fulfill the requirements of a yearly testing of our production inputs. Our results prove that we excel in this examination, presenting inks and towel materials that conform to the government-established industry safety standards. Moreover, we are proud to claim that the materials in our manufacturing process are not purposely injected with substantial metals, such as lead, mercury, nickel, and cadmium.

Prop 65

Rally Towels maintains records of safety compliance from certified labs, which manifest the acceptability of our products, such as inks and threads, used in manufacture. From this information, it is recognized that our products are safe for our customers to use. As mentioned earlier, our Rally Towels are omitted from unnecessary lead testing, as exemplified in the Section D, Line Item 7 claim that “certain products, by their nature, will never exceed the lead content limit so those products do not need to be tested and do not need certificates to show that they comply with the law.”

The information we have provided is established by the claims provided by our suppliers. It is noted that Rally Towels and its products disavow any guarantee, implicitly or explicitly declared, in conjunction with but not limited to, any latent warranty regarding merchantability or fitness for a specified function. Rally Towels emphasizes the importance of clients and/or final consumers to individually regulate the appropriateness of our product(s) when immersed in the realistic circumstances in which the towels will be put to use. All concerns and information regarding the use of our towels can be directed towards a Customer Service representative at 1-888-725-5986.